Terms & Conditions

Our payment terms are: 50% deposit to be paid upfront to place your order and 50% on completion of your garment or delivery of your hired item.

Methods of Payment
We accept payment by cash (sterling), cheque, debit card and credit card. Cheques to be made out to Distinction Bespoke Tailoring.

We offer an optional insurance package for any hired garments at 4.50 per head which covers the customer for accidental damage to the items, including minor staining and repairable damage to the garments. It does not cover for any loss theft or malicious damage to items.

Returned in an unacceptable condition
If any items are returned in an unacceptable condition, the customer is liable to cover the costs of a replacement garment. Unacceptable condition includes heavy staining to the garments that would require specialist cleaning, any major rips or tears, fire damage and any unauthorised modifications to the outfit.

Lost Items
The customer is responsible for all items within the order. Any lost items need to be replaced; therefore the customer will be invoiced for the replacement costs.

Please see our sizing chart for details on the sizes available. Customers that require above a 50 inch chest will incur a 10% surcharge

Order & delivery procedure
We recommend that you place your order at least four weeks prior to the date required to allow for any unforeseen circumstances. Our tailor will come and meet you and your party at your preferred location and take the measurements of the entire group. Your order will then be processed. The Wednesday before the Wedding/Event your garments will be delivered to you for your fitting allowing time for any alterations if required. Any last minute changes to your order need to be highlighted by midday on the Thursday prior to your occasion. All items will be collected two day's after the Wedding Day.

Late Returns
Although the garments are collected by us from you, we expect all items to be ready for collection on the following Monday, unless otherwise stated. Failure to comply with this will result in a ten pound charge per item per day until they are made available for pickup. Any customers that choose to forward us their measurements are to do so at their own risk, we will not be held responsible for miscalculations

Contact us now: Office: 01244 544778 Mobile: 07503001357 Email: m.morris@distinctiontailoring.co.uk

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